Project

Content

Promise

Provides Parts and Labour Warranty After Vehicle Repaired

Provides Parts and Labour

Customer paid service are covered with 12 months / unlimited mileage Fuso genuine parts warranty (Wear & Tear parts are excluded)

Reception Procedure

Completes Full Procedure

Within 20 minutes

Repair Progress

Reports Repair Progress

Within 24 hours

Vehicle Pick-up Notification

Upon Completing Full Repairing Procedure

Within 30 minutes

Parts Quotation

Provides Written Quotation

Within 2 hours

Parts Order

Sea Freight

Within 14 days

Spare Parts Pick-up Notification

Upon Receiving Spare Parts

Within 1 working day

Customer Satisfaction After Vehicle Repaired

Customer Satisfaction Measurement

Achieves 4 points or above

Fixing It Right First Time

Achieves 90% or above

Telephone Calls Follow-up

Achieves 100%

Complaints Handling

Verbal Complaints

Verbal Confirmation within 4 hours

Written Complaints

Verbal Confirmation within 4 hours

Complaints Handling and Replying

Within 10 working days