Project | Content | Promise |
Provides Parts and Labour Warranty After Vehicle Repaired | Provides Parts and Labour | At least 6 months or 6,000 km coverage |
Reception Procedure | Completes Full Procedure | Within 20 minutes |
Repair Quotation | Provides Preliminary Inspection Report and Extra Repair Quotation | Within 4 hours |
Repair Progress | Reports Repair Progress | Within 24 hours |
Vehicle Pick-up Notification | Upon Completing Full Repairing Procedure | Within 30 minutes |
Parts Quotation | Provides Written Quotation | Within 2 hours |
Parts Order | Air Freight | Within 10 days |
Sea Freight | Within 90 days | |
Spare Parts Pick-up Notification | Upon Receiving Spare Parts | Within 1 working day |
Customer Satisfaction After Vehicle Repaired | Customer Satisfaction Measurement | Achieves 4 points or above |
Fixing It Right First Time | Achieves 90% or above | |
Telephone Calls Follow-up | Achieves 100% | |
Complaints Handling | Verbal Complaints | Verbal Confirmation within 4 hours |
Written Complaints | Verbal Confirmation within 4 hours and Written Confirmation within 1 working day | |
Complaints Handling and Replying | Within 10 working days |
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