Sorry. We did not find anything.

Service Pledge


Project

Content

Promise

Provides Parts and Labour Warranty After Vehicle Repaired

Provides Parts and Labour

At least 6 months or 6,000 km coverage

Reception Procedure

Completes Full Procedure

Within 20 minutes

Repair Quotation

Provides Preliminary Inspection Report and Extra Repair Quotation

Within 4 hours

Repair Progress

Reports Repair Progress

Within 24 hours

Vehicle Pick-up Notification

Upon Completing Full Repairing Procedure

Within 30 minutes

Parts Quotation

Provides Written Quotation

Within 2 hours

Parts Order

Air Freight

Within 10 days

Sea Freight

Within 90 days

Spare Parts Pick-up Notification

Upon Receiving Spare Parts

Within 1 working day

Customer Satisfaction After Vehicle Repaired

Customer Satisfaction Measurement

Achieves 4 points or above

Fixing It Right First Time

Achieves 90% or above

Telephone Calls Follow-up

Achieves 100%

Complaints Handling

Verbal Complaints

Verbal Confirmation within 4 hours

Written Complaints

Verbal Confirmation within 4 hours and Written Confirmation within 1 working day

Complaints Handling and Replying

Within 10 working days