Project | Content | Promise |
Provides Parts and Labour Warranty After Vehicle Repaired | Provides Parts and Labour | Customer paid service are covered with 12 months / unlimited mileage Fuso genuine parts warranty (Wear & Tear parts are excluded) |
Reception Procedure | Completes Full Procedure | Within 20 minutes |
Repair Progress | Reports Repair Progress | Within 24 hours |
Vehicle Pick-up Notification | Upon Completing Full Repairing Procedure | Within 30 minutes |
Parts Quotation | Provides Written Quotation | Within 2 hours |
Parts Order | Sea Freight | Within 14 days |
Spare Parts Pick-up Notification | Upon Receiving Spare Parts | Within 1 working day |
Customer Satisfaction After Vehicle Repaired | Customer Satisfaction Measurement | Achieves 4 points or above |
Fixing It Right First Time | Achieves 90% or above | |
Telephone Calls Follow-up | Achieves 100% | |
Complaints Handling | Verbal Complaints | Verbal Confirmation within 4 hours |
Written Complaints | Verbal Confirmation within 4 hours | |
Complaints Handling and Replying | Within 10 working days |