{"id":12884,"date":"2021-12-13T19:31:24","date_gmt":"2021-12-13T10:31:24","guid":{"rendered":"http:\/\/52.193.131.100\/parts-services\/services\/service-pledge\/"},"modified":"2023-12-20T21:17:22","modified_gmt":"2023-12-20T12:17:22","slug":"service-pledge","status":"publish","type":"page","link":"https:\/\/www.mitsubishi-fuso.com.hk\/en\/parts-services\/services\/service-pledge\/","title":{"rendered":"Service Pledge"},"content":{"rendered":"

[vc_row fuso_container=”centered”][vc_column][fuso_title]Service Pledge[\/fuso_title][vc_separator][\/vc_column][\/vc_row][vc_row fuso_container=”centered”][vc_column][vc_column_text]

Project<\/strong><\/p><\/div><\/div><\/td>

Content<\/strong><\/p><\/div><\/div><\/td>

Promise<\/strong><\/p>

<\/p><\/div><\/div><\/td><\/tr>

Provides Parts and Labour Warranty After Vehicle Repaired<\/p><\/div><\/div><\/td>

Provides Parts and Labour<\/p><\/div><\/div><\/td>

Customer paid service are covered with 12 months \/ unlimited mileage Fuso genuine parts warranty (Wear & Tear parts are excluded)<\/p><\/div><\/div><\/td><\/tr>

Reception Procedure<\/p><\/div><\/div><\/td>

Completes Full Procedure<\/p><\/div><\/div><\/td>

Within 20 minutes<\/p><\/div><\/div><\/td><\/tr>

Repair Progress<\/p><\/div><\/div><\/td>

Reports Repair Progress<\/p><\/div><\/div><\/td>

Within 24 hours<\/p><\/div><\/div><\/td><\/tr>

Vehicle Pick-up Notification<\/p><\/div><\/div><\/td>

Upon Completing Full Repairing Procedure<\/p><\/div><\/div><\/td>

Within 30 minutes<\/p><\/div><\/div><\/td><\/tr>

Parts Quotation<\/p><\/div><\/div><\/td>

Provides Written Quotation<\/p><\/div><\/div><\/td>

Within 2 hours<\/p><\/div><\/div><\/td><\/tr>

Parts Order<\/p><\/div><\/div><\/td>

Sea Freight<\/p><\/div><\/div><\/td>

Within 14 days<\/p><\/div><\/div><\/td><\/tr>

Spare Parts Pick-up Notification<\/p><\/div><\/div><\/td>

Upon Receiving Spare Parts<\/p><\/div><\/div><\/td>

Within 1 working day<\/p><\/div><\/div><\/td><\/tr>

Customer Satisfaction After Vehicle Repaired<\/p><\/div><\/div><\/td>

Customer Satisfaction Measurement<\/p><\/div><\/div><\/td>

Achieves 4 points or above<\/p><\/div><\/div><\/td><\/tr>

Fixing It Right First Time<\/p><\/div><\/div><\/td>

Achieves 90% or above<\/p><\/div><\/div><\/td><\/tr>

Telephone Calls Follow-up<\/p><\/div><\/div><\/td>

Achieves 100%<\/p><\/div><\/div><\/td><\/tr>

Complaints Handling<\/p><\/div><\/div>

<\/p><\/div><\/div>

<\/p><\/div><\/div><\/td>

Verbal Complaints<\/p><\/div><\/div><\/td>

Verbal Confirmation within 4 hours<\/p><\/div><\/div><\/td><\/tr>

Written Complaints<\/p><\/div><\/div><\/td>

Verbal Confirmation within 4 hours<\/p><\/div><\/div><\/td><\/tr>

Complaints Handling and Replying<\/p><\/div><\/div><\/td>

Within 10 working days<\/p><\/div><\/div><\/td><\/tr><\/tbody><\/table><\/div><\/div>\n[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<\/p>\n","protected":false},"author":38,"featured_media":0,"parent":4303,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-12884","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nService Pledge | Mitsubishi Fuso Truck and Bus Corporation<\/title>\n<meta name=\"description\" content=\"The services offered by our team are set in a standard framework, with specific promises on task and time.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.mitsubishi-fuso.com.hk\/en\/parts-services\/services\/service-pledge\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta 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